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In 2023, MGM Resorts faced a paralyzing cyberattack that began with a simple phone call. The threat group Scattered Spider impersonated an MGM IT employee they found on LinkedIn and used a vishing (a type of cyber attack using phone calls or voice messages) tactic to trick the IT helpdesk into granting credentials. Within hours, operations halted across multiple hotels, slot machines went offline, and 37 million customer records were exposed, all because an IT helpdesk agent was socially engineered and failed to follow multi-factor verification protocols.
Every year, thousands of businesses entrust their networks to offshore IT providers who promise “24/7 support at half the price.” What they often deliver instead is a security nightmare. At Netwolf Cyber, we believe cost-cutting should never come at the expense of data security. Our U.S.-based IT helpdesk operates with vetted professionals, strict verification protocols, and real accountability, because you deserve to know who’s inside your network.
Key risks of offshore services
Criminal fronts disguised as IT providers
Some offshore “IT support” companies are little more than criminal operations with legitimate access to your systems. Their employees may quietly sell credentials, leak sensitive data, or deploy ransomware for profit. According to industry reports, 80% of organizations experienced at least one third-party data breach in the past year. When your provider is offshore, you may never even know who’s handling your data or what they’re doing with it.
Take Coinbase’s 2025 breach: Indian contractors leaked customer information by photographing screens and selling it to fraud rings. These weren’t outside hackers: they were insiders. Netwolf Cyber eliminates this risk by performing extensive background checks on all employees and maintaining all operations within the United States.
Social engineering and impersonation attacks
Offshore IT helpdesks often lack deep familiarity with your organization, making them highly vulnerable to social engineering. An attacker can impersonate your CEO, claim to have “lost access,” and convince a poorly trained agent to reset credentials. That’s precisely how MGM Resorts was breached: social engineering through vishing succeeded because their offshore agents didn’t know their own team members personally.
At Netwolf Cyber, our helpdesk professionals are trained to identify and respond to social engineering attempts appropriately. We use multi-factor verification and internal recognition protocols that make impersonation nearly impossible.
Insider ransomware deployment
In some cases, rogue offshore employees deploy ransomware directly, locking systems for ransom or selling access to criminals. Insider threats like these are notoriously difficult to trace and even more challenging to prosecute across international borders. Infosys McCamish’s 2023 breach, which leaked millions of Social Security numbers and medical data, highlighted how inadequate vetting enables such internal sabotage.
Netwolf Cyber’s domestic staff undergo rigorous screening, security training, and continuous monitoring, ensuring you never face these silent, insider-based threats.
Compliance failures and data mishandling
If your organization handles protected data, including financial, healthcare, or personal information, offshore providers can quickly put you at risk of violating regulations such as HIPAA or GDPR. Many offshore helpdesks have a limited understanding or enforcement of U.S. compliance laws, leaving you legally exposed even if they were the ones who failed.
Netwolf Cyber’s managed IT and cybersecurity services align with regulatory frameworks. We maintain HIPAA-compliant systems, employ encrypted data handling, and maintain full audit trails to safeguard both your reputation and compliance posture.
Poor quality control and hidden costs
Offshore providers frequently operate under weak oversight, outsourcing work to subcontractors without your knowledge. That “cheap” IT service quickly becomes expensive when downtime or ransom recovery costs accumulate. The 2023 Clorox breach, caused by an IT helpdesk failing to verify password reset requests, cost the company nearly $380 million in remediation.
Netwolf Cyber’s proactive monitoring, local accountability, and structured support prevent these cascading costs before they start. You’re not buying a “service ticket”; you’re securing an ongoing partnership with experts who know your systems inside and out.
How to stay safe
Vet your providers thoroughly
Before handing over network access, demand transparency. Ask who’s on the team, where they’re located, and whether background checks are performed. Legitimate managed security service providers (MSSPs) like Netwolf Cyber conduct in-depth employee vetting, skill verification, and identity validation before granting access to any system.
Keep visibility over who accesses your systems
Many breaches occur because businesses are unaware of who holds the keys. Require logs, activity reports, and accountability from administrators. Netwolf Cyber provides transparent monitoring dashboards so you always know who accessed what, when, and why.
Avoid fully offshore dependency
Hybrid models, where local experts maintain oversight over offshore staff, are safer than relying entirely on external teams. However, the most secure approach is to partner with a U.S.-based IT helpdesk, such as Netwolf Cyber, where every employee is directly managed, monitored, and trained under domestic cybersecurity standards.
Conduct regular audits and penetration tests
Routine security audits uncover hidden vulnerabilities before attackers can exploit them. Whether through penetration testing or compliance assessments, Netwolf Cyber helps ensure your network is perfectly fortified.
Partner with Netwolf for a smarter way to manage IT
The MGM, Clorox, and Coinbase breaches prove that even large, well-funded companies can fall victim when their IT helpdesks are outsourced offshore. Cost savings disappear instantly when ransomware locks your data or regulatory fines arrive at your door.
By working with Netwolf Cyber, you gain a trusted ally committed to protecting your business from end to end. Our IT helpdesk consists of local, vetted experts who use enterprise-grade infrastructure to ensure your systems run smoothly and securely. Make technology your friend, not your foe. Partner with Netwolf Cyber today for a safer, smarter way to manage your IT.
