IT Helpdesk
Long Island–based, serving nationwide

Remote access issues are among the most common helpdesk calls. If you can’t connect to your company network from home, first confirm that your internet connection is stable and that your VPN client is correctly configured. You may also need to verify your login credentials or check for any firewall restrictions that could be blocking the connection.

If everything appears correct but you still can’t connect, it could be a configuration issue on your company’s end. Netwolf Cyber’s IT helpdesk can remotely diagnose and restore access within minutes, ensuring you stay productive no matter where you’re working. Our secure remote-access support keeps your systems connected, protected, and compliant across every device.

Accidental deletions happen to everyone, but the good news is, most files can be recovered. Start by checking your Recycle Bin (Windows) or Trash (macOS). If it’s not there, you may be able to retrieve it from your system’s automatic backups, such as File History, Time Machine, or a cloud-based solution like OneDrive or Google Drive.

If that still doesn’t work, stop using the drive to avoid overwriting the data and call Netwolf Cyber’s IT helpdesk. Our engineers can recover lost files from local or cloud backups, identify the true cause of any data loss, and implement a stronger data recovery and backup plan to prevent this from happening again.

Sluggish performance, random pop-ups, or unrecognized programs are often the first signs of malware infection. Other red flags include your antivirus turning off unexpectedly or browser pages redirecting to unknown sites.

If you suspect malware, disconnect from the network and run a full antivirus scan using company-approved software. Do not attempt to “clean” the system manually: many forms of malware disguise themselves as legitimate files. Netwolf Cyber’s IT helpdesk can perform deep scans, remove infections, and reinforce your system with managed endpoint protection, keeping you safe from ransomware, spyware, and other malicious threats.

If your audio or video isn’t working, first make sure the correct input and output devices are selected in your conferencing app (Zoom, Teams, or Meet). Close any other programs that might be using the camera or microphone, and verify that your operating system’s privacy settings permit access to these devices.

Sometimes, it’s as simple as restarting the computer or updating the drivers. If you’re still having trouble, Netwolf Cyber’s IT helpdesk can connect remotely to identify whether it’s a hardware issue, permissions problem, or application conflict and get you back on video in minutes.

Warning signs of a cyberattack include slow performance, files disappearing, antivirus alerts, or logins from unknown locations. You may also notice password reset emails you didn’t request or software installations you didn’t authorize.

If you suspect your system has been compromised, disconnect from the internet immediately and contact Netwolf Cyber’s IT helpdesk. Our security experts will isolate the threat, perform digital forensics, and secure your network before further damage occurs. We specialize in rapid containment, data recovery, and post-incident hardening to prevent repeat breaches.

The best protection is a layered defense. Every business should use a managed antivirus platform, automated software updates, multi-factor authentication, and encrypted cloud backups. However, software alone isn’t enough: effective protection requires real-time monitoring and proactive threat response.

As a full-service MSSP, Netwolf Cyber provides enterprise-grade security tools such as Endpoint Detection & Response (EDR), continuous threat monitoring, and incident remediation. Our IT helpdesk doesn’t just fix problems; it actively prevents them. With 24/7 protection and expert oversight, your business stays one step ahead of hackers and compliance risks.